Book Title Author(s)

High Conflict Personalities: Understanding and Resolving Their Costly Disputes (2003)

Eddy, William A.

How to Interview Like a Pro (2012)

     “Getting a job is like parking.  You have to be in the right place at the right time.  In How to Interview Like a Pro, author Mary Greenwood provides strategies and practical tips on how to prepare for job hunting, how to interview, and how to seal the deal.”

Greenwood, Mary

How to Negotiate Like a Pro: 41 Rules for Resolving Disputes (2006)

“Greenwood lists each rule and subsequently offers a concise explanation on how and when to it in your negotiations.  She explains the emotional frame of mind you need for negotiations and reveals the preparations, strategies, and tactics required to close the deal.  Telephone and on-line negotiations are also discussed.”

Greenwood, Mary

I Hear What You Say, But What Are You Telling Me? (2001)

"This practical guide will uncover the hidden meaning of conscious communication -- body language, breathing, dress, speech patterns, and more -- to help achieve a deeper understanding of a wide variety of conflicts, including employment, labor, commercial, consumer, family, community, and government disputes."

Madonik, Barbara G.

I'm OK, Your're OK (1967)

Harris, Thomas A.

Impossible To Please - How To Deal With Perfectionist Coworkers, Controlling Spouses, and Other Incredible Critical People (2012)

"This book features specific strategies that are immediately effective when conversing with critical people and explains how readers can respond to unfair blame without becoming angry or overly defensive."

Cavender, Neil J. and Cavaiola, Alan A.

It's All Your Fault: 12 Tips for Managing People Who Blame Others for Everything (2012)

Eddy, Bill

Judgment In Managerial Decision Making (1998)

"Decision making plays a crucial role in managerial life. But too often, our decisions are clouded by personal biases and uncertainty.  This brief book shows readers how to identify their own biases in order to make better decisions."

Bazerman, Max

Legal Issues For Managers (1996)

"Managing people effectively includes understanding how a wide variety of laws affect you, your company, and the employees who work for you.  Legal Issues for Managers provides an introduction to the federal laws that govern employment practices in the United States."

Deblieux, Mike

Life in the Quality Lane: The Life Skills to Make Each Moment Count (2011)

   “Living a life of quality is a goal most people share….Being effective, finding happiness, having self-respect and being respected, developing healthy relationships and interactions, being successful … all are among the most critical ingredients of a quality life.”  Using the practical and proven ‘life skills’ in this book, “Families are strengthened. Organizations and businesses become more productive…Conflicts are resolved in a way that results in sustainable, mutual benefits.”

Weeks, Dudley


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