Book Title Author(s)

The Art And Science Of 360° Feedback (1997)

"360° feedback is revolutionizing the way successful firms are achieving business goals and enhancing their employees' performance.  Its proven ability to promote clutlural change, maximize employee excellence, and foster teamwork is fast making it the human resources initiative of choice among today's leaner, more horizontally structured organizations."

Lepsinger, Richard and Lucia, Anntoinette D.

The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job (2009)

“Bullying at work is repeated, health-harming mistreatment of a person by one or more workers that takes the form of verbal abuse; conduct or behaviors that are threatening, intimidating, or humiliating; sabotage that prevents work from getting done; or some combination of the three… The bully puts her or his personal agenda of controlling another human above the needs of the employing organization.”

Namie, Gary; Namie, Ruth

The Bully-Free Workplace: How to Stop Jerks, Weasels, and Snakes From Killing Your Organization (2011)

     “Bullies don’t have to throw a single punch to do lasting damage to another person’s health – or your business’s fiscal health.  Nearly 14 million adults in America are currently being bullied, and millions more are experiencing the degrading effects of witnessing that treatment.  Bullying prevents work from getting done and undermines your mission.  It only satisfies the perpetrator’s personal agenda at the expense of people, productivity, and passion.  The simple truth is that businesses need to address bullying to protect the bottom line.”

Namie, Gary

The Cheating Culture - Why More Americans Are Doing Wrong To Get Ahead (2004)

"Free cable television.  Imaginary tax deductions.  Downloaded movies and music on your home computer.  Do you take your chance to cheat?  Analyzing the very latest scandals, The Cheating Culture takes us on a gripping tour of cheating in America and makes a powerful case for why it matters."

Callahan, David

The Conflict Paradox - Seven Dilemmas At The Core Of Disputes (2015)

"The toughest challenges in conflict arise from the polarized ways in which we view our choices about how to approach a dispute, choices that seem to involve two mutually exclusive paths, neither of which will get us to where we want to go.  In The Conflict Paradox, Bernie Mayer argues that the real challenge is to find a new path that incorporates both approaches."

Mayer, Bernard

The Conflict Resolution Toolbox - Models & Maps For Analyzing, Diagnosing And Resolving Conflict (2005)

"This book bridges the gap between theory and practice and goes beyond just one single model to present a to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation."

Furlong, Gary T.

The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight (2003)

     “The Coward’s Guide to Conflict gives strength, techniques, motivations and challenges to the people who need it most.  With an open, step-by-step approach, it shows you how to prepare, maintain your integrity and work toward resolution.”

Ursiny, Tim

The Eight Essential Steps to Conflict Resolution (1994)

     “Presented with great clarity and realistic examples, The Eight Essential Steps to Conflict Resolution is priceless reading for anyone who wishes to achieve positive and lasting conflict resolution.”

Weeks, Dudley

The Handbook Of Coaching (1999)

"The purpose of this Handbook is to introduce aspiring and novice coaches to the full scope of the field and to provide seasoned coaches with in-depth information about the field and its theoretical underpinnings."

Hudson, Frederic M.

The Leadership Challenge (2002)

"The fundamental purpose of The Leadership Challenge is to assist people - managers and individual contributors alike - in furthering their abilities to lead others to get extraordinary things done.  Whether you are in the private sector or public, an employee or a volunteer, on the front line or senior echelon, a student or a parent, we have written this book to help you develop your capacity to guide others to places they have never been before."

Kouzes, James M. and Posner, Barry Z.


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