The facilitation process involves the management of group conversation and group decision-making.

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A facilitated meeting with the Ombuds Office offers an informal forum for individuals to share their concerns directly with those involved in a structured and respectful way. We will key in on recurring issues, discuss a range of solutions or approaches and maintain a positive flow to keep everyone focused on moving forward. The objective is not to focus on the past instead to focus on what can be done in the future.