November 25, 2021

Empathy is the ability to emotionally understand what other people feel, see things from their point of view; being aware of and being sensitive to the feelings and thoughts of another. Empathy is important in conflict resolution. It means stepping into the other person's shoes and seeing their view of the conflict situation through their eyes and not just through your eyes. Below are articles on this topic.

• Six expressions that empathetic leaders avoid
• Empathy at work the key to being a strong leader 
• Empathy is a crucial skill. Here is how we are teaching it to our students
• Empathy awakened
• Empathy is the key to conflict resolution or management
• Empathy in the workplace