Resources | Ombuds

High Conflict Personalities: Understanding and Resolving Their Costly Disputes (2003)

How to Interview Like a Pro (2012)

How to Negotiate Like a Pro: 41 Rules for Resolving Disputes (2006)

I Hear What You Say, But What Are You Telling Me? (2001)

I'm OK, Your're OK (1967)

Impossible To Please - How To Deal With Perfectionist Coworkers, Controlling Spouses, and Other Incredible Critical People (2012)

It's All Your Fault: 12 Tips for Managing People Who Blame Others for Everything (2012)

Judgment In Managerial Decision Making (1998)

Legal Issues For Managers (1996)

Life in the Quality Lane: The Life Skills to Make Each Moment Count (2011)

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