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Communication
Communication
Beyond Reason - Using Emotions As You Negotiate (2005)
Choosing Civility: The Twenty-five Rules of Considerate Conduct (2003)
Crucial Conversations: Tools for Talking When Stakes are High (2005)
Dealing With People You Can't Stand: How to Bring Out the Best in People You Can't Stand (2012)
Games People Play - The Basic Handbook of Transactional Analysis (2004)
Giving Voice To Values - How To Speak Your Mind When You Know What's Right (2010)
I Hear What You Say, But What Are You Telling Me? (2001)
Impossible To Please - How To Deal With Perfectionist Coworkers, Controlling Spouses, and Other Incredible Critical People (2012)
Maximizing The Value Of 360-Degree Feedback (1998)
Paradoxes Of Group Life - Understanding Conflict, Paralysis, And Movement In Group Dynamics (1987)
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