November 03, 2021
Are you really listening?
Below an introduction from Assistant Ombuds Officer, Marilyn Molina, MS, CO-OP.
Are you really listening?
Have you heard people say to you, go on...don't mind me...I'm listening and they're on their phone texting, reviewing messages, checking calendars, etc.? And, have you heard someone saying to you with much pride, I'm a great multi-tasker! Talk to me while I construct this email, check my vm, organize my desk, or [fill-in the blank]? Listening is our most employed communication skill. It demonstrates that we are paying attention to the person who is sharing their thoughts and feelings. It involves paying attention to the story and how it is told. It means being aware of both verbal and non-verbal messages.
The following articles contain useful tips to help you listen effectively:
- What Great Listeners Actually Do
- Talk Less. Listen More. Here's How
- Listening to People
- 7 Tips for Effective Listening
- Are You Really Listening?
- How to be a Good Listener
Below are video clips of William Ury and Julian Treasure discussing the importance of listening.
