"If your life is free from hostile customers and coworkers, indecisive vacillating bosses, overagreeable (but do nothing) subordinates or any of those others who deserve to be called Difficult People, read no further. Consider yourself extraordinarily lucky and move on to pleasanter fare. If, however, these constant headaches have intruded, read on, for the purpose of this book is to show you how to identify, understand, and cope with the Difficult People who come into your life."
