“Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: use sophisticated listening techniques to unlock the doors to people’s minds, hearts, and deepest needs; apply ‘take-charge’ skills that turn conflict into cooperation by reducing the differences between people; transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people.”
